You can't get people to understand you... - by TTK12G3
Ko0K on 9/4/2006 at 02:05
That's a shame. Stories of kids making life-saving 911 calls are on the news all the time, so I don't understand why the operator assumed it was a prank call. I guess it's one of those "you had to be there" moments. :?
SD on 9/4/2006 at 02:33
This is the bit which kills me (not literally):
Quote:
The 911 operator remains on the job amid the investigation
Here would be me thinking at least a suspension is in order while an investigation is carried out?
aguywhoplaysthief on 9/4/2006 at 06:15
I think that would violate the union contract...
Martek on 9/4/2006 at 06:23
Not a suspension, but administrative leave would probably be both appropriate and proper.
There had better be a really good reason the operator didn't believe the call. Like, that caller had played "cry wolf" before or something. Otherwise...
Martek
OnionBob on 9/4/2006 at 13:32
It must be a tough call, I wonder how many times a day little kids phone up the emergency services, but the fact that the kid wasn't scared off straight away by threats of police knocking on his door should have been an indicator that something was going on.
Martek
D'Juhn Keep on 9/4/2006 at 13:52
Quote Posted by Martek
There had better be a really good reason the operator didn't believe the call.
It sort of depends on what the kid told him, if all he/she hears is incoherant gurglings, without a name, address or anything, he can't really be judged too harshly for not thinking it was a proper call or being able to do anything about it, can he?
Martek
Para?noid on 9/4/2006 at 13:58
It's not easy. Operators get this shit all the time.
Martek
Omega on 9/4/2006 at 13:59
I agree. I guess it also depends on if this person has received prankcalls by kids before, therefor clouding his judgement?
Martek
Paz on 9/4/2006 at 14:03
Quote Posted by OnionBob
tough call
I see what you did there.
I'm pitching in with the 'it depends what the call consisted of' crew. If the person on the phone could discern no useful or coherant information, I'm not really sure what he was supposed to do. Presumably the staff are trained with FOLLOW UP SKILLS (like finding where the number is and sending an ambulence 'round if the call goes 'hi, I'm having chest pai ...'), but I expect they also get serious shit from higher up if they go around sending the emergency services to every gonk making moomin noises down the phone.
<strike>Encha</strike> Martek
