Neb on 7/11/2012 at 19:22
So, for about 24 hours now I haven't been able to access any websites except for TTLG, all Google services (but not search), Steam (surprisingly Counter Strike works fine and can play smoothly online), and a few other seemingly random sites.
Opera gives me "Secure connection: fatal error (552) Opera was not able to connect to the server, because the server does not communicate via any secure protocol known to Opera." Firefox and Chrome just hang. I tried another computer (XP rather than Windows 7) and it's exactly the same problem. Pinged my router and it's responding. Pinged a whole bunch of websites with different packet sizes and it all seems fine. Someone sent me proxies over Steam chat and none of them work.
I'll ring my ISP tomorrow, but just posting this here because it's one of the only websites I can access. :p Anyone have any ideas? My friend thinks it's my ISP being morons again and I wouldn't put it past them.
Al_B on 7/11/2012 at 19:52
Quote Posted by Neb
So, for about 24 hours now I haven't been able to access any websites except for TTLG
Excellent - the plan is working ;)
Obvious question but have you done a cold power cycle of your router? I have seen routers get confused and not flush their internal to external network routing correctly but it's rare.
Do you have the same issue with sites that support https e.g. Facebook? Another possibility is that your ISP may have a transparent proxy in place or similar and it's broken or misbehaving particularly if it's doing the same from another unrelated computer on your network.
Neb on 7/11/2012 at 20:47
I just turned the router off at the wall for 10 minutes to be sure, and it didn't help.
Facebook is one of the sites that give fatal error 552.
Google search is now working :D (not that it matters because there's barely anything to see :mad: )
Al_B on 7/11/2012 at 21:17
Just to double check - have you tried going to the secure http version of facebook? I.e. (
https://www.facebook.com)
Neb on 7/11/2012 at 23:08
I've tried both.
This looks like it can only be sorted with a phone call, but thank you for trying to help out. :)
bikerdude on 8/11/2012 at 01:14
Neb you may have a DNS redirect being caused by a virus infection or just a virus infection
Have you tried browsing the web in "safe more with networking" so see if the sites work? What AV app are you running..? have you done a full scan. When yoiu power cycled the route did you try resetting it to factory defaults..?
Al_B on 8/11/2012 at 07:28
A DNS issue is certainly possible (virus or otherwise) and I wonder if you added TTLG explicitly to the hosts file on those computers when we had our own DNS problems? (Normally c:\windows\system32\drivers\etc\hosts even on 64 bit systems). This would bypass any external DNS lookup and would explain why TTLG is working for you at least.
Are you able to post a couple of examples of the IPs you get when you ping problem sites? Another thing that would help narrow it down is to use a completely different type of device hooked up to the router - e.g. your mobile / cell phone if it has wifi capabilities. If that also has problems then it would strongly point to a router or ISP issue.
Chimpy Chompy on 8/11/2012 at 09:27
I had a similar problem recently, including only being able to reach TTLG! Swapped the DNS server setting on my router to the Google public DNS (8.8.8.8, 8.8.4.4) and that seemed to fix it.
Neb on 8/11/2012 at 17:40
Quote Posted by bikerdude
Neb you may have a DNS redirect being caused by a virus infection or just a virus infection
Have you tried browsing the web in "safe more with networking" so see if the sites work? What AV app are you running..? have you done a full scan. When yoiu power cycled the route did you try resetting it to factory defaults..?
Managed to grab a pdf from the FBI about DNS viruses and it sounds plausible.
Full scan of Malware Bytes and Avast show nothing (but I can't update them so that their definitions are newer than a month.) I haven't reset the router to factory defaults because I'm not confident that I know enough about networks, but if I write down all the settings before giving it a go it might be worth a shot. It probably needs doing.
Quote Posted by Al_B
A DNS issue is certainly possible (virus or otherwise) and I wonder if you added TTLG explicitly to the hosts file on those computers when we had our own DNS problems? (Normally c:\windows\system32\drivers\etc\hosts even on 64 bit systems). This would bypass any external DNS lookup and would explain why TTLG is working for you at least.
I checked, and yes. TTLG is the only entry there. I tried adding entries for facebook and bbc but only the bbc works slightly, and even then it only loads a couple of elements and shows nothing.
Quote Posted by Al_B
Are you able to post a couple of examples of the IPs you get when you ping problem sites? Another thing that would help narrow it down is to use a completely different type of device hooked up to the router - e.g. your mobile / cell phone if it has wifi capabilities. If that also has problems then it would strongly point to a router or ISP issue.
Apart from this PC (Windows 7), I've tried an XP desktop, an XP laptop, and an Ipad. All the same problem.
(
www.facebook.com) - 69.171.247.37
(
www.bbc.co.uk) - 212.58.244.70
(
www.gov.uk) - 23.52.52.23 (shows as e6452.b.akamaiedge.net ??)
(
www.gog.com) - 94.127.72.220
Quote Posted by Chimpy Chompy
I had a similar problem recently, including only being able to reach TTLG! Swapped the DNS server setting on my router to the Google public DNS (8.8.8.8, 8.8.4.4) and that seemed to fix it.
Just tried that and it didn't work. Also tried OpenDNS. The settings originally were my ISPs primary and secondary DNS servers.
Neb on 8/11/2012 at 18:35
I have it working now. Thank you Al_B, bikerdude, and Chimpy Chompy. :)
I needed to restore to factory settings, but someone else set up 2 routers together (1 to connect to the internet, and the other for wifi) and I wasn't confident enough to dive in and mess with things that I don't really understand.
