trouble with firefox links

paloalto90 on 28/3/2009 at 20:56

My landlady is using firefox and when she clinks a link in email or a website she gets an errorr message that the program needs to find an association to open the link.Any help will be appreciated.

bikerdude on 28/3/2009 at 23:12

Quote Posted by paloalto90

My landlady is using firefox and when she clinks a link in email or a website she gets an errorr message that the program needs to find an association to open the link.Any help will be appreciated.

Ok it depends on what the link is for or too, it maybe a PDF or another email link etc - can you post the link here..?

Nameless Voice on 28/3/2009 at 23:16

Try going to Firefox's options, Advanced tab, General subtab, and clicking on the "Check Now" button in the lower-right corner.
Tell it that yes, you would like it to set itself as your default browser.

See if that helps.

paloalto90 on 29/3/2009 at 01:06

I'll try those thank you.

Updating that her problem is she can't get to the web at all using firefox 3.06
I looked and the program is checked off in the exceptions window on windows firewall.She is running Vista.

paloalto90 on 29/3/2009 at 01:12

Firefox is set as the default browser already.

LeatherMan on 29/3/2009 at 19:34

I would recommend completely uninstalling Firefox* and reinstalling the (http://www.mozilla.com/en-US/firefox/firefox.html) latest version. Before doing that, be sure to Export her bookmarks to a text file so you can Import them after the reinstall.

*Be sure to remove the Firefox (http://kb.mozillazine.org/Profile_folder_-_Firefox#Windows_Vista) Profile Folder if it isn't removed by the uninstall program

Al_B on 30/3/2009 at 21:06

OK - try this.

Run regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.html (assuming it's an .html link she's clicking on). Note the value of the default entry under that key. I use IE and it shows "htmlfile". If she has Firefox correctly installed then it should show "FirefoxHTML".

Then, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Classes\FirefoxHTML (assuming that was the value shown in the first step). There should be sub-keys "shell\open\command" with a default value specifying a valid path to the firefox executable and a %1 argument at the end (which is substituted for the link itself when it is clicked on).

If the above checks out then you need to look into 3rd party software that may be causing a problem, but those are the basics (such as they are).