37637598 on 15/9/2008 at 21:43
ugh, has anyone EVER talked to Qwest tech support? HAHAHAHA Qwest tech support is what gives India their 'stupid guy with India accent' stereotype.
qwest: Thank you for calling qwest technical support my name is jien and my customer representative ID number is 14210 can we start by getting your name please?
me: Yeah, my name is vinnie ryan, I just have a quick (interrupted)
qwest: Yes sir so I see here that the number you are calling from is 406 549 XXXX, is this the number you are calling about today?
me: Yeah it is, I was just wondering (interrupted)
qwest: ok yes and would this be a good callback number in case we get dissconnected?
me: umm yeah
qwest: ok sir now I just need to ask your permission to look into your account so I can assist you today, would that be ok?
me: Yeah, but I don't think you even need to (interrupted)
qwest: ok sir, may I ask you to verify some information to make sure that we have the right account up, can you please tell me the name of the accound holder?
me: yeah, it's amanda XXXXXXXX
qwest: ok thank you sir, and the street address?
me: 20XX S XXth X XXX B
qwest: ok sir, and the city and state?
me: XXXXXXXX, MT
qwest: ok sir thank you for that, and how can I assist you today?
me: well I am having problems with my internet connection, it keeps shutting off for a few seconds and then turning back on...
qwest: (actual wording) ok sir what I am going to do is that I am going to do, to ask you to do a power cycle on the modem, and how we do this is to turn off the modem by unplugging the power cord from the back and wait for like 10, or maybe 15 seconds and then I'm going to ask you to plug it back in. Ok so go ahead and unplug the power cord from the back of the modem.
me: I already did a power cycle on the modem and it didn't seem to fix my problem.
qwest: ok sir what I am going to do now is I am going toreset the connection, and you should be experiencing a much faster internet connection after I do this so i am going to put you on hold and reset the connection at this time ok? So hold on a second and I am going to put you on hold...
(on hold)- didn't even get a chance to say anything
2 minutes later
qwest: Ok sir Inow let's go over the problem and how we fixed it today, you called because you were experiencing a slower internet speeds and what we did today sir is to reset your internet connection so you may have a fast internet speed again, because sometimes the connection get's slow and needs to be reset. So is there anything else I can assist you with today sir?
me: well that wasn't the reason I called, I called because my internet has been turning off and then back on, I haven't had any problem with speed though.
qwest: Mmm Hmm and what we did today sir is we reset the connection so it will work much faster now. and if that's everything I thank you for calling quest and you have a wonderful day sir.
me: uh actually
qwest: CLICK
I after she hung up, and realizing she just wasted almost a half hour of my day, I still couldn't help but laugh at how rediculous the phone call was! after that, I ended up calling back 6 MORE TIMES and went through the whole first part each time... what a waste!!! They finally sent a tech to my house and all he had to do was turn down the speed on the modem, which is something the tech people could've done over the phone. I'm just glad to have a solid connection now!
:laff:
icemann on 16/9/2008 at 01:21
Welcome to the wonderful world of outsourced technical support in ISP`s :p. Thats the reason I`m not working in tech support anymore, since the company I was working for outsourced their entire tech department to Manila in the Philipines. And their techs do things exactly like that list, incomparison to the really good techs who all got fired.
zombe on 17/9/2008 at 17:04
So, you lost your ass ... didn't know that was even possible.
Anyway. At my workplace i am in the same room as one of the helldesk people - it is a hellish job i would never do x_x. Admittedly funny sometimes (in a very sad way) though.
(
http://www.youtube.com/watch?v=Sd6Fge7aOYU)
Random_Taffer on 30/9/2008 at 19:13
This video pretty much describes my job, except without the Halo playing.
(
http://www.youtube.com/watch?v=BcQ7RkyBoBc) http://www.youtube.com/watch?v=BcQ7RkyBoBc
Starting out as a level one tech, I had to deal with idiots directly.
I have many, many stories that would just absolutely blow your mind, but this one is one of my favorites.
Me - Tech support, this is Robert.
Customer - Hi, is there a problem in my area?
Me - Well, what area are you in?
Customer - Clear Lake, Iowa.
Me - Ok, one moment, let me check.
Customer - (Very friendly) Sure, go for it.
I place the customer on mute while I refresh the outage alert pageCustomer - (clearly thinking they're on hold) Fucking idiot!
I take the customer off muteMe - I'm sorry, did you say something?
Customer - uh....No.
Me - (very cheerfully) Ok, great. Well, it doesn't look like there's an outage in your area. You're just not able to get on the internet, then?
Customer - Yeah, I can't get my email.
Me - Oh, but you can browse the internet?
Customer - No.
Me - Alright, well is it giving you any sort of error when you try?
Customer - No, it doesn't say anything.
Me - Ok, well what happens when you click on internet explorer?
Customer - I can't see it.
Me - Ok, well can you click on start?
Customer - I already tried that!
Me - Ok, so it's just frozen then?
Customer - I don't know, you tell me.
Me - Let's push and hold the power button until it shuts off.
Customer - It's not on right now.
Me - ...Ok. Let's push the power button to turn it on.
Customer - Ok, but it's not going to do any good. Our power's out right now.
Me - ...I see...
Customer - Yeah, I already called the power company and they said they were working on it. I just wanted to use the internet and that's through you guys, not them.
Me - Yes, that's correct, but in order to use the internet, you'll actually need to have electricity...
Customer - What?!?! It says in your add that you guys are 24/7 service!!! What am I paying you for?!?!
Me - ...To be fair, our add actually says 24/7
support. We do have outages every once in a while, but right now, your service is working, you just have no electricity to use it.
Customer - Well that's fucking worthless! I need to check my email, I get a daily newsletter that I read every day!
Me - That's unfortunate, ma'am, but I'm afraid that without electricity, you won't be able to read it. You could visit a friend's house until your power is restored if you want to read it that badly...
Customer - I know that, do you think I'm fucking retarded?!?!
Me - (getting a little impatient now) I'm just trying to offer you alternatives, if you don't want them, then don't complain to me like you're wanting answers.
Customer - You're damned right I want some answers! I want to know why my email isn't coming through!!!
Me - It is coming through. Once you turn your computer on and start your email program, it'll pull it from our server. If you have more trouble after your computer is turned on, then feel free to give us a call back.
Customer - Fuck you! Thanks for nothin'!
*click*Now as a lead tech, I have to help idiots manipulate other idiots. Basically, a tech's tech. Or occasionally, I have to answer the "I WANT TO TALK TO YOUR MANAGER" knee-jerk screamers. That's when it gets
really special.
kodan50 on 30/9/2008 at 19:30
I don't work for tech support, but I do work for a call center. I know the feeling all to well. Some people just aren't fit to operate anything electrical. Or mechanical. Or anything with moving parts, for that matter. We still love them though! *cough*
icemann on 1/10/2008 at 16:41
Man that youtube video brings back memories from when I was in tech support lol.
Ah the good old days. The amount of people that called up about their internet not working when they had extremelly long telephone cables (adsl broadband). And the amounts of people that would swear black and blue that its the ISP`s fault that their internet wasn`t working and not their pc`s.
