crunchy on 12/9/2008 at 06:04

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I'm sure you've all heard some of the stories of stupid users calling the helpdesk, well I found a site that reveals that some techies ain't all that bright either.

(http://www.rinkworks.com/stupid/cs_stuptech.shtml)

After reading some of the stories I began to wonder are these guys incredibly stupid or are they simply amusing themselves. The following story leads me to believe the later. :weird:

# Customer: "When my computer boots up, all I get is a black screen that says, 'boot2/'."
# Tech Support: "What operating system are you using?"
# Customer: "I'm using Windows 98 and NT 4.0."
# Tech Support: "Ok, I'm the Mac tech. The Windows tech is gone, but I can try to help you."
# Customer: "Ok, what should I do? I've reformatted the hard drive and have fresh installs of both operating systems."
# Tech Support: "Sir, have you put any cheese or mustard in your a drive?"
# Customer: "What? Did you just ask me if I put cheese or mustard in my floppy drive?"
# Tech Support: "Yeah, we've had that happen a lot lately."

TBE on 13/9/2008 at 04:28

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I called our help desk yesterday to report a computer with a bad wireless network card or the wireless LAN had a problem. She says, "So your Internet Explorer isn't working?" I say, "Well, I don't know. They disable that product from our computers, we use these other programs x, y, z." She says, "Oh. They aren't on the report sheet." I tell her, "Well, it's not software related, because it's all the wireless networking on the computer that doesn't work." I got forwarded to another tech, he said my ticket said that internet explorer needed reinstalled. :mad:

icemann on 13/9/2008 at 13:19

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Now before I begin I`ll mention that I worked in tech support for a year and a bit.

The last time I rang my ISP`s helpdesk due to my internet not working, the female tech went through all of the standard checks (whether the modem was accessable, ping tests etc) and after that failed she advised me "that my network card was faulty and that I was connected on their end", I then advised her that we have a second pc in the house also connected to the same modem, and that one wasn`t working either. She then paused for a second and said "well then your modem is faulty you`ll need to ring the modem provider" to which I advised her that we have 2 modems in the house and neither could connect, and she didn`t know what to say. I then told her that she had no idea what she was talking about, and I wanted to speak to someone else.

At that point she escalted the call to level 2 helpdesk and it was discovered that they had mistakingly removed the broadband codes from my phone line. Network and modem problems my ass.

pavlovscat on 13/9/2008 at 20:12

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We have 2 pcs with all the same types of hardware. When I tell them x part is not working because it doesn't work in either pc and the second x part works in both pcs, they still want me to do 14 things to "prove it". I usually just tell them to escalate because it's quicker than dealing with someone with minimal knowlegde who cannot function beyond a list of steps to follow. :tsktsk:

Shug on 14/9/2008 at 07:29

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If you have any computer knowledge whatsoever, you need to get escalated to level 2 immediately to move beyond the Useless Checklist of Solving Problems