Volitions Advocate on 19/4/2017 at 02:05
I thought I'd ask here before I go to the tech forums. I used to ask all my troubleshooting problems on the MaximumPC forums, but they've been dead for years now, and I haven't really had any issues with stuff until now.
I just upgraded my computer from a Sandybridge to the new Kaby Lake stuff. So I'm running a new Z270 mobo with an i7 7700K. It's really killer, but my network performance is weird.
I have a 150 mbps connection through my ISP, but it isn't translating at all to my desktop. I get a maximum of around 5 MB/s Download which is less than a 50 mbps connection. This happens whether or not I'm using Ethernet or a USB Wifi dongle, which leads me to believe it isn't a driver issue. (the mobo uses intel, and my dongle is a DLink) I've also reinstalled the ethernet driver anyway without any result. I've downloaded the latest BIOS update from Asus, but I'm reluctant to do that just yet. I've heard that a BIOS update needed to be done to enable the use of the 7th gen processors, but mine seems to be working just fine without it, so I assumed it came pre-updated. I'll still have to do the update for the Optane SSD's but I probably wont buy one so I'm not sure if I should play with the BIOS or not.
The reason I know this isn't the usual Cable Internet woes (I live in an apartment building right now), is because on my laptop I routinely get over 20 MB/s Downloads. (screenshot attached)
Inline Image:
http://i.imgur.com/vOrrtZU.png?1The really odd thing was. when I did speed test before downloading the game on steam, I only got about 1.4 down and 4 up on the laptop. I did the speedtest after the download was over and it buried the needle. It doesn't make much sense to me.
Any thoughts? I would think a brand new motherboard would have everything it needs to handle a modern internet connection. Obviously the router is doing it's job.
Speedtest apparently connected to a different server while on my desktop. I don't understand that, but I was able to choose the proper "Shaw Communications" server and the results did not change after trying again.
If nobody here knows whats up, where should I ask? Tom's Hardware? I don't know the go-to places...
Renzatic on 19/4/2017 at 03:03
So it worked as expected until your upgrade? I ask, because this is one of those things were my first assumption would be that it's a problem with the connection itself, rather than the computer.
Sulphur on 19/4/2017 at 04:19
Z270 (and my own Z170) spec mobos should have gigabit LAN controllers, so that can't be the problem. Reinstall the LAN drivers off the mobo website if you want to make sure.
I'd say check if anything's throttling your connection on the PC - Steam has a maximum download speed setting, for instance, and there could be downloads going on in the background on your PC while you're running your speed test. Ctrl+Shift+Esc and tab to Performance and check Ethernet usage. Beyond that, it could simply be that your provider's throttling your connection for reasons unknown.
Volitions Advocate on 19/4/2017 at 13:18
Quote Posted by Renzatic
So it worked as expected until your upgrade? I ask, because this is one of those things were my first assumption would be that it's a problem with the connection itself, rather than the computer.
Sorry for the confusion. It has not worked as expected. My hardware upgrade coincided with moving to a new place and getting a new ISP account. So it's basically a new computer on a new connection.
Quote Posted by Sulphur
Z270 (and my own Z170) spec mobos should have gigabit LAN controllers, so that can't be the problem. Reinstall the LAN drivers off the mobo website if you want to make sure.
Yes, already tried this with no results.
Quote:
I'd say check if anything's throttling your connection on the PC - Steam has a maximum download speed setting, for instance, and there could be downloads going on in the background on your PC while you're running your speed test. Ctrl+Shift+Esc and tab to Performance and check Ethernet usage. Beyond that, it could simply be that your provider's throttling your connection for reasons unknown.
I didn't think to check the Steam settings, but they are fine. The only thing I had checked was "throttle downloads while streaming" which was also checked on my laptop.
I also had a friend come over and their laptop is getting the full connection. And I don't have anything else running on the computer for downloads. It's very odd.
I might do a support ticket with Asus
Al_B on 19/4/2017 at 19:45
A few thoughts:
If you're on Windows 10 it may be worth temporarily disabling auto tuning to see if Windows is "helpfully" limiting your speed: (
https://www.ghacks.net/2016/08/05/windows-10-limiting-internet-speed/)
Have you tried transferring files between your desktop and your laptop via the network (e.g. over a fileshare) to see whether your internet connection is the problem?
Have you double-checked you don't have any ASUS installed network tuning / firewall software?
Nameless Voice on 22/4/2017 at 15:54
Try booting from a Linux live image and checking your connection from there - that should rule out any software issues on your main installation.
Renzatic on 22/4/2017 at 20:38
Not a bad suggestion, though one thing he should keep in mind that Linux support for brand new hardware isn't always the best. Kaby Lake might've been out long enough for the 'nix community to work out the kinks, but it has the potential to be just as problematic as what he's currently experiencing on Windows.
I speak from personal experience on this. I ran Ubuntu Gnome when I built my Haswell two years ago, and the network connection rarely ever seemed to peg out as high as it did regularly on Windows.
Sulphur on 23/4/2017 at 04:41
I tried booting a few UEFI-enabled miniature Linux distros on a USB some months ago, and they always kernel panicked and crashed. Funny thing is, even a Win7 USB bootable didn't work. Turns out the Skylake USB 3.0 spec was the problem. Shit may be better now, but it's a point to keep in mind if you've got a recent mobo.
Volitions Advocate on 23/4/2017 at 15:32
Thanks guys, I'll go down the list.
I got a very unhelpful email back from Asus. Telling me to reinstall the lan driver, which I already did. So I wiped and re-installed the D-link driver for my dongle and switched back over to Wifi. I'm getting transfer speeds twice as fast now, but it's still about half what I should be getting.
I will attempt the 'nix live image. See what happens.
