End of my tether... - by Selkie
godismygoldfish on 24/11/2006 at 14:00
I've dealt with this bullshit myself via ibuypower.com (cyberpower.com is the same company), it ended up costing me an extra 600$ and they voided my warranty when they "fixed" it. All I sent it in for was a busted headphone jack, they claimed that the entire unit wouldn't turn on.
My advice for anyone buying a laptop, buy it at a real store, it's more expensive that way, but at least you see a real person if there's any problem, and you can actually prove the thing works or is undamaged when you bring it by.
Cruster on 28/11/2006 at 07:37
Quote Posted by fett
I don't have much advice except never do this again.
Laptops and cars are about the only things I'd ever buy an extended warranty for. They've paid for themselves many times over for laptops in my experience. Sounds like a problem with the company rather than with the concept in general.
Haegan on 28/11/2006 at 15:35
Selkie, What was the third party you bought the laptop from? This would be useful to know, thanks anyway.
Broken Laptop Scam = :(
Aerothorn on 28/11/2006 at 17:39
As noted above, I imagine that in the UK (where consumers have a lot more rights than here in the USA, if I understand things correctly) this, if not blatantly illegal, is at least suspect - so yeah, try contacting the government, see if you can get them breathing down their necks.
Also, I'm sorry for your loss:( Your laptop was a terribly attractive computer.
Rug Burn Junky on 28/11/2006 at 17:44
Quote Posted by Cruster
They've paid for themselves many times over for laptops in my experience.
That just means you buy shitty laptops.
Over the long haul, you're always better off taking whatever money you would have put on that extended warranty and saving it.
Cruster on 28/11/2006 at 20:11
Quote Posted by Rug Burn Junky
That just means you buy shitty laptops.
Nope, IBMs and Toshibas. Perhaps I've just had bad luck, but just having someone look at a laptop's hardware often costs over $100. I never, ever buy extended warranties for anything else, as you say, you're better off saving the money, but I took Consumer Reports' advice and have bought them for laptops and haven't regretted it.
Selkie on 28/11/2006 at 20:47
Well, I spoke to them again and they're sending an "Insurance Expert" from the couriers to examine the packaging. Which means they'll try to wring £300 out of me for a repair again, basically.
But.
I phoned up Parceline, the couriers, and their customer service woman said that since
a) I followed their instructions to the letter re. packaging and
b) their drivers are instructed to refuse to accept any package with "insufficient packaging" (he signed and left immediately)
then Fujistu Siemens should just phone them up and make an insurance claim.
Now, in theory that means that I'm gonna get my laptop back, fixed, with an apology, giftwrapped, and delivered by Scarlett Johannson, but from my experiences recently my estimate is more like FAT FUCKING CHANCE.
It also struck me today that with the £275 for a repair, the £150 for a warranty and the imminent arrival of the phone bill, I could be looking at upwards of £500 for the privilege of being shafted by FS.:laff:
Btw, I bought the PC from CCL Computers. I'm tempted to phone them up and see if they can lever FS, but I'm gonna see how it goes for the moment.:nono:
Renegen on 28/11/2006 at 20:55
You did the only thing you could, put in on the internet. Seriously, those blood suckers think they got a great deal screwing you out of 275 pounds? Well Fuck them, make websites denouncing the bitches and make them lose millions.
As for my laptop, I also bought extended warranty : phear : but I have the original packaging I think so I'll just ship it in that.
Quote Posted by Rug Burn Junky
That just means you buy shitty laptops.
Over the long haul, you're always better off taking whatever money you would have put on that extended warranty and saving it.
Thanks for the statistics lesson asshole, but you might even be wrong, because the costs of REPAIRING and the costs YOU pay are different. And insurance is more than numbers, a lot of people would agree to pay $30 a month to have peace of mind and protect their family.
Rug Burn Junky on 28/11/2006 at 21:08
Quote Posted by Cruster
Nope, IBMs and Toshibas.
Then the alternative is that you don't know how to take care of your shit.
Over the long haul, if your laptops are failing at a rate that the warranties are becoming more cost effective than having it repaired or simply buying a new one, then you're doing something wrong.
If you play blackjack, sometimes you can hit on 18 and draw a 3, that doesn't mean you're making the right play.
Oh yeah, and Toshiba laptops
are crap.
Renegen on 28/11/2006 at 21:09
RBJ is walking into a landmine :cheeky: I'll leave you to walk away from this one.
