quintinie on 7/5/2004 at 05:00

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Hi, I'm trying to update DX-IW from 1.0.0 to 1.2 by applying the patch and yes it faills.

What I've done so far:
1) copy my saved game to the desktop
2) Uninstall the game using the unistaller
3) deleted both the "C:\Program Files\Deus Ex - Invisible War" folder AND the "C:\Documents and Settings\gregory\My Documents\Deus Ex - Invisible War" folders.
4) reinstalled fresh from the originals CDs
5) ran the patch from this directory "C:\Documents and Settings\gregory\Desktop\Deus Ex - Invisible War"
5a) Patch info: DXIW_1.2_Patch.exe;
11.6 MB (12,220,530 bytes);
File version: 8.0.0.0

Error message I get is this one:
"Old File not found. However, a file of the same name was found. No update done since file contents do not match."

The message on the patch message windows is:
"Processing: Content\DX2\Maps\m1_corp_campus_interior.ibd
File: 0%
Overall: 13%"

Any suggestions? Please.
Quintine

quintinie on 28/6/2004 at 20:24

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Here's the response I got back from Eidos dating from 11 mai 2004.
I did'nt pursue the matter further as I add purchased the game in a local second hand store and figured I did'nt qualify as a valid customer (my assumption, not Eidos response). The game was running well (only one crash) and I made it all the way to Cairo untill I suffered a major hardware problem (CPU or motherborad fried not sure yet); So I did'nt made the effort to pursue this further.

I have since to reinstall the game on my brand new boxen,will do so as soon I find the time.

Good luck.

P.S. my version is the french canadian one i.e. box/manual is in french, but game is in english; maybe that's the problem...
Quintinie

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
We are sorry that you are having this difficulty. Based on the symptoms you
have described it is possible that your game cd(s) is defective. If you are
within 90 days of the date of purchase the media is covered under our
limited warranty. Your options are to replace the cd(s) at the point of
purchase. This is the most convenient and expeditious option.

The warranty goes on to say; that you may send the disk(s) to us for
evaluation and replacement, if necessary. To ensure that the media is a
candidate for warranty replacement it is necessary that you contact our
Customer Support Department to receive a Return Authorization. Our Support
Department may be reached at (415) 615-6220 M-F Pacific time.

Please note that all packages received without an accompanying Return
Authorization number are returned unopened and unprocessed.

Please allow 2 to 3 weeks for shipping.

We will thoroughly test the disc and notify you of the results.



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